‘Promotion of Business Advisory and Transformation Services (ProBATS)’ is a GIZ-program with two components, Financial Sector Development (FSD), and SME-Development. ProBATS has been supporting development and implementation of Namibia’s SME-Finance-Strategy, which comprises of three facilities: Credit Guarantee Scheme (CGS); Mentoring & Coaching Program (MCP) and a Venture Capital Fund.
In July 2018, the government asked DBN to host these three facilities and it accepted by board-decision. In the course of 2019, DBN first operationalized the CGS and provision of guarantees for SME-loans of commercial banks in Namibia will commence early 2020.
The MCP will provide mentoring and/or coaching to SME-borrowers of DBN and of banks who have taken out guarantees from the CGS.
In the first half of the project, AFC supports DBN to operationalize the MCP, including drafting / updating of governance structure, operational model, guidelines, procedures, tools, monitoring & evaluation framework and manual.
In the second half of the project, AFC supports DBN in building the pool of mentors, deliver standardization training to the mentors and pilot-test the mentoring process (‘products’) based on the above model and procedures.
Services provided include, but are not limited to:
- Comparative Analysis of the existing DBN Mentoring Program, in lieu with other such programs, e. g. GIZ’s Business-Loop. The analysis is based on both documents, e. g. DBN client support policy, and on interviews with internal (staff of different DBN-departments) and external (BDS-providers, commercial banks, mentors, etc.) stakeholders. One of the stakeholders is Bank of Namibia.
- Review possible synergies as well as boundaries between the MCP under the SME-Finance Strategy and the ‘Skilled-Youth-Program’ that DBN shall offer (on behalf of the Namibian Government)
- Create the concept that describes the contents, methods, modes and process of delivering mentoring and coaching to specified target segments
- Develop the operational manual for
- specifying the different packages of learning interventions, i. e. methods and modes of mentoring and training/coaching to be offered
- identifying and selecting the mentors
- identifying and selecting the SMEs to be offered mentoring a/o coaching (‘trigger a mentoring & coaching loop)
- define the time period(s) over which structured combinations of learning interventions will be provided, starting with a capacity & needs assessment of the SME-operator (=mentee)
- Develop the training manual and materials to train the mentors and to assure the quality of their delivery
- Assist in the first provision of the mentors’ training
- Structure and oversee the pilot-test of the learning interventions across the defined time period; and guide the process of adjusting them as the pilot suggests
- As part of the final report, discuss options for institutionalizing the management functions of the MCP (e. g. option of outsourcing the whole process for a specific target segment, etc.)